Shipping policy

Shipping Information

At Fairfex, we aim to process and deliver your order as quickly and reliably as possible. This Shipping Policy applies to orders placed through our website and delivered within the United Kingdom.

Order Processing

Orders are normally processed within 1–3 business days after payment has been successfully received.

Orders placed on weekends or UK public holidays will normally be processed on the next business day.

Once your order has been dispatched, you will receive a shipping confirmation email containing tracking information where tracking is available.

Please note that processing times may be longer during busy periods, sales, product launches, or public holidays.

UK Delivery

We offer delivery across the United Kingdom.

Estimated delivery times are:

· Standard Delivery: 2–5 business days

· Express Delivery: 1–2 business days, where available

Delivery times are estimates and are not guaranteed unless a guaranteed delivery service has been specifically purchased.

The delivery timeframe begins once your order has been dispatched, not when the order is placed.

Shipping Costs

Shipping costs are calculated and displayed at checkout based on your delivery address, order size, and the shipping method selected.

Any applicable free-shipping promotions will be clearly stated on our website or at checkout.

Tracking Your Order

Where tracking is available, you will receive a tracking number by email after your order has been dispatched.

Please allow some time for the tracking information to become active after dispatch.

If your tracking information has not updated for several business days, please contact us at:

fairfexltd@outlook.com

Delayed or Missing Orders

If your order has not arrived within the estimated delivery timeframe, please contact us at fairfexltd@outlook.com with your order number.

We will investigate the delivery with the relevant carrier and assist you as quickly as possible.

Please note that delivery delays can occasionally occur due to circumstances outside our control, including severe weather, carrier disruptions, public holidays, or other unforeseen events.

Incorrect Delivery Information

Please make sure that your delivery address and contact information are correct before completing your order.

If you provide an incorrect or incomplete delivery address and the order has already been dispatched, additional delivery charges may apply if the parcel needs to be re-shipped.

If you notice an error in your delivery information, please contact us as soon as possible at fairfexltd@outlook.com. We will do our best to help, but we cannot guarantee that changes can be made after an order has been processed or dispatched.

Damaged Packages

Please inspect your package when it arrives.

If your order appears damaged, or the product inside is damaged, please contact us as soon as possible at fairfexltd@outlook.com and provide your order number along with photographs of the packaging and the product.

We will review the issue and work with you to provide an appropriate resolution.

Delivery Problems

If a carrier marks your package as delivered but you have not received it, please contact us at fairfexltd@outlook.com.

We may ask you to check with household members, neighbours, or the delivery location specified by the carrier before we investigate further.

International Shipping

At this time, this Shipping Policy applies primarily to orders delivered within the United Kingdom.

If we offer international shipping, applicable shipping costs, delivery estimates, customs duties, taxes, and any other charges will be displayed or communicated where applicable before or during checkout.